2026 Rock Integrated Services Survey

Church Online Platform (ChOP) is widely appreciated as a free, user-friendly solution for streaming weekend services online, with many organizations reporting years of reliable use and strong value given its no-cost offering. However, concerns about platform stability are notable, with reports of crashes during high-traffic moments and recurring technical issues that undermine reliability at critical times. Innovation is a growing concern among respondents, with multiple users observing that the platform has stagnated and may fall behind emerging alternatives over time.

Apollos is generally regarded as a strong Rock RMS integration partner, praised for simplifying app deployment, offering solid customer support, and delivering a quality product with an "everyday experience" mindset that drives strong user engagement. However, a recurring concern across respondents is the platform's limited customization options, with several users noting that branding flexibility and personalization capabilities fall short of expectations. Pricing is frequently cited as a barrier, with some organizations finding the cost prohibitive, and there are notable complaints about slow support response times and perceived misrepresentation of product features. Overall, Apollos earns measured satisfaction from its current users while facing consistent criticism around transparency, cost, and flexibility.

Missional Marketing is appreciated for its servant-hearted culture and staff with real church ministry experience, and most respondents find them reasonably easy to work with for defined marketing and website projects. However, a notable concern is the team's limited technical understanding of Rock RMS and Rock Web. Project work such as website rebrands has been generally positive, though some users noted the output can feel somewhat formulaic. Overall, Missional Marketing appears to be a capable marketing partner for churches, but organizations with more technical Rock implementations may find gaps in the team's platform-specific expertise.

StudioC is recognized as a valuable partner for churches that lack the internal staff capacity or leadership buy-in to fully leverage Rock's native capabilities, with several respondents noting that the team is friendly, professional, and effective at making a compelling case for data-informed digital engagement strategies. However, a recurring operational concern is slow turnaround on development requests and debugging. A notable point of tension in the feedback is the question of necessity, with technically experienced users observing that StudioC's functionality is largely replicable within Rock itself, suggesting the partner's value is more about capacity and change management than unique technical capability. Overall, StudioC appears best suited for organizations that need external expertise and leadership advocacy to advance their digital strategy, rather than those with strong internal Rock development resources.

WiFi Presence (Front Porch) serves a niche but valuable use case in tracking attendee presence through network connectivity and integrating that data with Rock RMS, and users who have successfully configured it report that the API and core functionality work as intended. However, configuration complexity is a consistent concern, with multiple respondents finding the setup and ongoing maintenance more difficult than expected. A significant and growing challenge is the increasing prevalence of MAC address randomization on Apple and other devices, which is fundamentally undermining the platform's ability to reliably identify and track individuals. Given these technical headwinds, several users are questioning the platform's long-term viability and value.

Subsplash is broadly viewed as a capable entry-level app and media platform that serves smaller or less technically resourced churches well, but a significant and recurring theme across respondents is a trend toward migration away from Subsplash in favor of Rock Mobile and native Rock capabilities, driven by cost concerns, limited Rock integration depth, and a perception that Subsplash competes with rather than complements Rock. Customer support and account management receive consistently critical feedback, with users describing evasive communication, lack of accountability for platform changes that caused database issues, and difficulty obtaining timely responses to critical technical inquiries. Overall, Subsplash may remain a reasonable fit for organizations seeking a simple, managed app solution, but churches with growing Rock investments and technical capacity are increasingly finding the platform's cost, integration limitations, and partnership culture difficult to justify.