2026 Rock Integrated Services Survey

Simple is overwhelmingly regarded as one of the highest-rated partners in the Rock ecosystem, with customer service receiving near-universal praise as exceptional, proactive, and deeply knowledgeable about Rock RMS in ways that extend well beyond payment processing into reporting, custom builds, and general Rock consulting. The Rock integration is consistently described as seamless and reliable, and the team's Kingdom-minded culture and willingness to go above and beyond for churches of all sizes is a distinguishing characteristic that resonates strongly across the user base. Cost is the most frequently cited drawback, with multiple respondents noting that Simple's fees are prohibitive for smaller churches or high-transaction-volume organizations, leading some to use Simple only for niche giving scenarios rather than as their primary processor.

My Well stands out overwhelmingly as the most affordable payment processing option available to churches, with numerous respondents reporting significant cost savings compared to alternative providers, and the Rock RMS integration is broadly described as seamless, reliable, and deeply aligned with Rock's native functionality. Customer support and staff culture receive strong praise from the majority of users, who describe the team as warm, knowledgeable, and genuinely ministry-minded, though a recurring minority concern involves slow support response times and inconsistent onboarding experiences that have led to difficult implementations for some organizations. A small number of respondents have noted emerging concerns around fee increases, out-of-the-box reporting falling short of expectations, and stability questions around newer features like webhooks reaching release prematurely. Overall, My Well enjoys exceptionally strong satisfaction among its user base and is widely regarded as the default recommendation for Rock-integrated giving, with most criticisms representing isolated experiences rather than systemic issues.

SecureGive is a long-tenured partner with a deeply loyal customer base, and exceptional customer support is the most prominent theme in the feedback, with the team described as compassionate, knowledgeable, and reliable even in difficult situations. The giving kiosk product is highlighted as easy to use and well-supported, reflecting a mature and functional core offering. However, the Rock RMS integration is noted as more limited than users would like, falling short of the deeper connectivity that organizations are seeking as their Rock implementations grow. The upgrade process has also been identified as a pain point, suggesting that while the day-to-day experience is strong, transitions to newer versions introduce friction that could be smoother.

Pushpay is a well-established giving platform with a generally functional Rock RMS integration and a strong giver-facing experience that many organizations have relied on for years, though the integration has notable limitations including incomplete data sync to Rock, lack of support for the missions module, and limited native Rock giving functionality. Cost is the most frequently cited concern, with respondents describing pricing as high, inconsistent across organizations, and difficult to justify given the pace of product innovation relative to alternatives. Customer service quality is inconsistent, with some users reporting responsive and helpful support while others describe slow response times, unannounced account rep changes, and difficulty accessing their own data. A recurring theme is organizational lock-in through multi-year contracts and data portability restrictions, with several respondents having already switched or actively considering alternatives, citing better pricing and deeper Rock integration as primary motivators.

Overflow is recognized for its genuine heart for ministry and willingness to provide hands-on onboarding support, reflecting a team that is invested in its church partners. However, the Rock RMS integration is the most significant concern raised, with multiple respondents describing it as buggy and problematic, leading to considerable frustration during implementation and ongoing use. A recurring theme is that the Overflow team, while well-intentioned, lacks the depth of Rock-specific technical knowledge that organizations have come to expect from more established Rock integration partners. Overall, sentiment is mixed, with appreciation for the team's ministry focus tempered by meaningful concerns about integration quality and platform expertise.

Online Giving is described as a functional and reliable solution that meets organizational needs, with customer support consistently noted as helpful, friendly, and responsive. Pricing and feature offerings are viewed positively by those who have used the platform. One notable concern is a recommendation from their team to move away from direct Rock page integration, which ran counter to the implementing organization's goals and reflects a potential misalignment in technical approach. Overall, feedback is limited but cautiously positive, with no major complaints beyond the integration philosophy disconnect.

Tithe.ly is described as a competent and caring partner with a supportive team, and several organizations have maintained the relationship largely due to historical familiarity rather than strategic alignment with their current Rock RMS environment. The most consistent and significant concern across all respondents is the platform's limited Rock integration depth, which prevents organizations from fully leveraging Rock's native features and positions competing solutions as more attractive alternatives. Pricing is noted as acceptable but not a differentiating factor, and the overall sentiment suggests that Tithe.ly's value proposition weakens considerably for organizations that have made a deeper investment in Rock.