2026 Rock Integrated Services Survey

Ministry Safe is broadly viewed as a reliable and comprehensive safety and background check partner, offering a complete product suite that includes training resources considered essential by many ministry teams, with generally responsive customer support. Pricing is noted as a concern by some respondents, though others find it competitive, and the platform's use of local reporting standards is a meaningful advantage for organizations in states where other providers fall short. The Rock RMS integration has been a recurring pain point, with reports of bugs affecting the return of completed check data back into Rock and challenges in resolving those issues through support channels. Overall sentiment is moderately positive, with most organizations satisfied with the core product while acknowledging that the integration reliability needs continued improvement.

Clear Investigative Advantage is generally viewed as a straightforward and easy-to-set-up background check partner, with responsive customer support and competitive pricing standing out as notable strengths. The platform offers useful automation capabilities for background check processes, though some users have experienced difficulty getting newer functionality to work as expected. Criticisms center on a dated user interface and outdated email templates. Overall, the feedback is modest but cautiously positive, with room for improvement in both the product experience and support depth.

Ministry Defender Solutions is increasingly regarded as a strong and cost-competitive background check partner, with customer support and responsiveness frequently highlighted as standout strengths, and several organizations citing it as a direct upgrade from Protect My Ministry or Checkr on both price and service quality. The Rock RMS integration for background checks is generally described as reliable and well-developed, particularly in recent years, though early adopters noted a rough start that has meaningfully improved over time. The Learning Zone training plugin receives more mixed feedback, with some users describing it as unreliable and feature-incomplete. Overall, sentiment is positive and trending upward, with Ministry Defender positioned as a compelling and ministry-focused alternative in the background check space, tempered by continued room for improvement in the training module and technical development practices.

Checkr is broadly regarded as a reliable and easy-to-use background check solution with smooth Rock RMS integration, fair-to-reasonable pricing historically, and a reputation as a dependable infrastructure partner. However, rising costs are a frequently cited concern, with multiple respondents noting significant price increases that are straining organizational budgets. Several users have flagged accuracy and compliance concerns as well as a known integration issue with a version of Rock where background check results are not posting back correctly. Additional criticisms include a shift away from phone support toward AI and email channels, confusing candidate-facing communications, and a past data breach that has eroded trust given the sensitive nature of the personal data involved.

Protect My Ministry is a well-established background check provider that many organizations have relied on for years, with the core background check service generally regarded as solid, fast, and functional for standard ministry needs. However, the rollout of the 3.0 plugin version has been a significant and recurring pain point, with multiple respondents reporting a loss of functionality, integration issues, and difficult transitions that led some organizations to revert to previous versions or switch providers entirely. Customer support quality is inconsistent across respondents, ranging from responsive and helpful to slow, unaccountable, and difficult to reach, and concerns about transparency regarding which databases are checked and pricing have further eroded confidence for some users.

SecureSearch receives notably polarized feedback, with one respondent offering strong praise across multiple dimensions including responsiveness, leadership engagement, product usability, and a genuine partnership approach that goes beyond transactional software support. In contrast, another respondent describes the Rock RMS integration as unreliable and less seamless than expected, representing a significant concern for organizations dependent on smooth data flow. With only two responses, it is difficult to draw broad conclusions about the overall partner experience, and the feedback may reflect differences in implementation context or organizational needs. The limited sample suggests that prospective users should conduct thorough due diligence on the Rock integration specifically before committing to SecureSearch.